Pixebag®

Refund Policy

Last updated: September 1, 2026

Payments are processed by Paddle

All paid transactions on Pixebag (Premium subscription, credit purchases, etc.) are processed by Paddle.com Market Limited as the Merchant of Record. This means your invoice and payment relationship is legally with Paddle, not with Pixebag. Because of this, refund requests are subject to Paddle's current refund policy, not a separate policy of our own.

1. How to request a refund

  1. Use the link in the invoice/receipt email you received from Paddle after your payment to open a request directly with Paddle.
  2. Alternatively, you can reach Paddle through the support channels at paddle.com.
  3. You can also email us at yasarsallibas@gmail.com — we'll forward your request to Paddle, but the final refund decision and process belong to Paddle.

2. Why don't we set our own refund rules?

As the Merchant of Record, Paddle takes on responsibility for tax, billing, and consumer-rights compliance. Because of this, refund processes are also handled under Paddle's own policy, which may vary by your country — we don't invent a separate rule of our own, we defer to Paddle's current policy.

3. Contact

If you have a payment issue: yasarsallibas@gmail.com.

This page is a plain-language draft describing our actual refund process, not a substitute for legal advice. It has not been reviewed by an attorney; please consult one for your specific compliance needs before relying on it.